Terms & Conditions

Acceptance and changes to these terms

By visiting our site, registering an account, depositing funds, using our games or requesting a withdrawal, you agree to these Terms & Conditions. You also agree to any other rules or conditions that we display for a particular service, game, payment method, bonus or promotion. Those additional conditions form part of these Terms & Conditions when they apply to you.

Please read these terms before you use your account. If you do not agree with them, you must stop using our services and contact us if you need help closing your account. You remain responsible for activity carried out through your account up to the point at which it is closed or restricted.

We may update these terms when our services change, when legal or regulatory requirements change, or when we need to make our rules clearer. If a change is important, we will take reasonable steps to bring it to your attention through the site or your account. The latest version applies from the date stated on the site. Continuing to use your account after a change means that you accept the updated terms.

• The terms in force when you use a service will normally apply to that use.
• A promotion, bonus or game may have conditions that apply in addition to these general terms.
• If there is a conflict between these terms and a specific promotion or payment condition, the specific condition will apply to that promotion or payment activity.
• You should keep your own copy of important account information and conditions for your records.

Eligibility and your account

You must be aged 18 or over and resident in the UK to open or use an account with us. You must use our services only where you are legally permitted to do so. We may refuse an application, restrict access or ask for further information if we cannot confirm that you meet these requirements.

We operate under a gaming licence and use account checks to help confirm that customers are eligible to use our services. You must register an account in your own name and for your personal use. You must not open an account for another person, allow another person to use your account or use funds that belong to someone else.

You may have only one account with us unless we have expressly agreed otherwise. If you believe that you have created more than one account, tell us promptly through support@playhub-casino.co.uk or the live chat on the site. Do not try to use an additional account to obtain a bonus, avoid a restriction or continue gambling after an account has been closed.

The information you provide must be complete, accurate and current. This includes your name, date of birth, address, email address and payment information. You must update your details when they change and respond to reasonable requests for supporting information. Providing inaccurate information may result in a delay, restriction, suspension or closure of your account.

You are responsible for keeping your username, password and other login details private. Do not share them with anyone, write them where others can see them or permit another person to access your account. Tell us as soon as possible if you think your login details have been lost, stolen or used without permission. We may ask you to change your password or take other security steps.

You are responsible for activity carried out through your account while your login details remain under your control. We may pause access while we check suspected unauthorised use, unusual activity or a possible breach of these terms.

Verification, deposits and withdrawals

Identity and account checks

We may need to check your identity, age and address before allowing you to use some account features. We will carry out these checks before your first withdrawal and may carry out further checks later if needed. We may ask for documents or information that confirm your identity, date of birth, residential address and ownership of a payment method.

Where required, we may also ask about the source of your funds or the source of your wealth. These checks help us meet our legal and operational obligations and protect your account. You must provide clear, valid and up-to-date information within a reasonable time. If you do not provide what we need, we may delay a withdrawal, restrict deposits or other account activity, or suspend or close your account.

Deposits

You may deposit funds only by using a payment method shown as available in the cashier. The payment method must belong to you, unless we have agreed another arrangement in advance. You must not use a payment method without the account holder’s permission. Deposits are subject to any checks, authorisation requirements and limits shown in the cashier.

You should check the amount and payment method before confirming a deposit. A deposit may be delayed or declined by us, your payment provider or another party involved in processing it. We are not responsible for delays caused by incorrect information, insufficient funds, payment-provider restrictions or events outside our reasonable control.

Withdrawals

You may request a withdrawal from your available balance, subject to these terms, any applicable game or promotion conditions and the checks we need to complete. We will normally return funds using the same payment method used for the deposit where possible. If that method cannot receive a withdrawal, we may ask you to use another method in your own name.

A withdrawal can remain pending while we complete identity, payment, security, responsible gambling or source-of-funds checks. The available withdrawal methods, minimums, maximums and any other limits are shown in the cashier or your account. Limits may change, and a request may be processed in more than one payment where the relevant limit requires this.

We may correct an obvious payment or balance error. If funds are credited to your account by mistake, you must tell us and must not use those funds. We may recover the amount or adjust your balance in accordance with applicable law and these terms.

Bonuses and promotional terms

Each bonus or promotion has its own conditions. These may explain who can take part, whether you need to opt in, which deposits or games qualify, how wagering is calculated, the maximum bet, the expiry date and when any bonus funds or winnings can be withdrawn. You should read those conditions before accepting an offer.

A bonus may be available only once per person, household, address, payment method, device or account, as stated in the applicable offer. We may exclude an account from an offer where the offer conditions are not met or where participation would be inconsistent with the purpose of the promotion.

You must not abuse a bonus or promotion. This includes creating or controlling multiple accounts, using another person’s account or payment method, coordinating activity with other customers, exploiting a technical or wording error, manipulating game or account activity, or using a promotion in a way that is not genuine play. You must also comply with any maximum-bet and game restrictions that apply.

If we reasonably believe that an offer has been abused, obtained unfairly or used in breach of its conditions, we may cancel the bonus, remove associated bonus funds or winnings, refuse further participation and take action against the account. Any action will be taken in line with these terms, the applicable offer conditions and the law.

Responsible gambling and self-exclusion

Gambling should be treated as paid entertainment, not as a way to make money or recover losses. You must be 18 or over to use our services. We provide account tools that can help you manage your play, including deposit limits, time-outs and self-exclusion. Use the settings in your account or contact us through the live chat if you need help using them.

A self-exclusion is a request to stop your access to gambling with us for the selected period or until the exclusion is ended in accordance with the applicable process. You must not try to open another account or use another person’s account during a self-exclusion. If you want to stop gambling more widely, you can also seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

If gambling is causing concern, set a limit or time-out before you continue. Contact support@playhub-casino.co.uk if you need help closing your account or applying a safer gambling measure.

Account closure, complaints and governing law

Closing or suspending an account

You can ask us to close your account at any time by writing to support@playhub-casino.co.uk or using the live chat on the site. Tell us if you want a permanent closure or if you need a time-out or self-exclusion instead. We may need to complete security and payment checks before dealing with any remaining balance.

We may suspend, restrict or close an account if you breach these terms, provide inaccurate information, fail an account check, use a payment method without permission, create more than one account, abuse a promotion, act fraudulently or create a security, legal or operational risk. We may also close an account after a period of inactivity or where we decide that we can no longer provide the service to you.

If we close or suspend your account, we may prevent further deposits and play while we establish what has happened. We will deal with any genuine remaining balance in accordance with these terms, applicable checks and the law. Amounts connected with fraud, unlawful activity, a payment reversal or a breach may be withheld or adjusted where we are entitled to do so. You must not create a new account after closure unless we have given you permission.

Complaints and disputes

If you are unhappy with our service, an account decision, a payment or the way we have applied these terms, contact support@playhub-casino.co.uk or the live chat on the site. Include enough information for us to identify the account and understand what happened, but do not send payment passwords or other unnecessary security information.

We will acknowledge and look into your complaint, then provide an answer within a reasonable time. The time needed may depend on the information available, the checks required and the complexity of the issue. We may ask you for further details before reaching a decision. Independent dispute resolution is available in general terms where a complaint cannot be settled directly.

Liability and governing law

We take reasonable care to provide a secure and reliable service, but we cannot promise that the site, games or account features will always be available, uninterrupted or free from faults. Access may be affected by maintenance, technical problems, payment-provider issues, internet connections, security events or circumstances outside our reasonable control.

You are responsible for your device, internet connection, login details and the information you provide. To the extent allowed by law, we are not responsible for losses caused by your failure to keep your account secure, your use of an unauthorised payment method, incorrect information or events outside our reasonable control. Nothing in these terms removes or limits a responsibility that the law does not allow us to remove or limit.

These Terms & Conditions and any dispute connected with your account are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. If you have questions about these terms, contact support@playhub-casino.co.uk or use the live chat on the site.