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Cookies Policy
This Cookies Policy explains what cookies are, why we use them and how you can manage your choices. It also explains what may happen if you block or delete cookies when using our site.
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What cookies are and why we use them
Cookies are small text files placed on your computer, phone, tablet or another device when you visit a website. They allow a site to recognise your device and remember certain information. Some cookies last only for the time you keep your browser open. Others remain for a set period or until you delete them.
Cookies can help a website operate consistently. For example, they can remember that you have signed in, keep the contents of a page available while you move through the site, or record that you have made a choice in a cookie notice. Without these functions, you may need to repeat the same actions during one visit.
We use cookies and similar technologies for several purposes. Some are strictly necessary for the site, account and security features to work. Others help us understand how visitors use the site, remember selected preferences, or measure the performance of information shown on our pages.
Where a cookie is not strictly necessary, we give you a choice through our cookie notice and settings. You can change that choice later. Your choices may be stored in a cookie so that we do not ask you the same question every time you visit.
Cookies may be set by us or by a service working on our behalf. We do not use this policy to identify every individual cookie name because the cookies in use may change as the site, security measures and services develop. The categories and purposes below explain the types of use that may apply.
Your choices matter
Strictly necessary cookies support core functions and cannot normally be switched off through our cookie settings. For other categories, you can choose whether to allow them, subject to the controls available on your device and browser.
The types of cookies we use
We group cookies by their main purpose. A cookie may support more than one function, but the categories below are intended to make the purpose easier to understand.
| Category | What it helps us do | Plain examples |
|---|---|---|
| Strictly necessary | Operate core site, account and security functions. | Keep you signed in during a session; help protect account forms and detect unusual activity. |
| Performance and analytics | Understand how the site works and where improvements may be needed. | Measure page loading times; count visits to pages or identify where an error occurs. |
| Functionality | Remember choices that make the site easier to use. | Remember a language or display preference; keep a selected setting while you move between pages. |
| Marketing | Measure campaigns and help make advertising or promotional information more relevant. | Record whether a campaign led to a visit; limit how often similar advertising is shown. |
Strictly necessary cookies
These cookies are needed for basic operation and security. They may help maintain your session, support the sign-in process, remember items or information while you move between pages, and protect forms from misuse. They can also help us apply account and safer gambling controls correctly. Because the site may not function without them, they are generally active whenever you use the relevant service.
Performance and analytics cookies
These cookies provide information about how visitors use the site. For example, they may help us understand which pages are used most often, whether pages load correctly, or where visitors encounter an error. We use this information in an aggregated or otherwise limited form to maintain, test and improve the site. These cookies are not needed for you to sign in or use every core function.
Functionality cookies
Functionality cookies remember choices you make so that the site can respond to your preferences. They may remember a selected display option or language, or keep a preference in place while you go from one page to another. If you refuse these cookies, the site can still operate, but you may need to set the same preferences again.
Marketing cookies
Marketing cookies may help us measure the performance of campaigns or understand whether information shown to you has been useful. They can also help limit repeated advertising or make promotional information more relevant to your interests. These cookies are optional and are not required to hold or use your account. Refusing them does not necessarily mean that you will see no advertising; it may mean that advertising is less tailored.
How to manage cookies in your browser and on our site
You can manage cookies in two main ways: by using the cookie notice and settings on our site, or by changing the controls in your browser. The site settings are designed to let you make a choice by category. Your browser controls can usually allow, block or delete cookies for one site or for a wider group of sites.
Use the cookie notice and settings
- When the cookie notice appears, read the category information and choose which optional categories you want to allow.
- Use the available settings to accept, refuse or adjust optional cookies. Strictly necessary cookies may remain active because they support essential functions.
- Save your choice before continuing. The site may store a preference cookie so that your selection can be recognised on later visits.
- To change your choice, open the cookie settings available on the site and update the categories. You may need to make the change again if you use a different browser, device or private browsing window.
Use your browser controls
Most browsers let you see which cookies are stored, delete individual cookies, delete all cookies, block cookies from particular sites, or block cookies from all sites. The exact steps depend on the browser and device you use, so look at the privacy, security or site settings in your browser. You can also use private browsing, although this may not prevent every form of storage and can affect the way the site works.
Deleting cookies does not necessarily remove information already collected before the deletion. It also removes stored choices, so the cookie notice may appear again and some preferences may need to be selected again. If you use more than one device or browser, you should set your choices separately on each one.
Change a choice at any time
If you first allow optional cookies and later change your mind, use our cookie settings or your browser controls to withdraw permission and delete stored cookies where appropriate.
What happens if you block or delete cookies
You can block or delete cookies, but the site may not work fully as a result. Some pages may load incorrectly, a sign-in session may end, or information entered into a form may not be retained as you move between pages. You may also be asked to make the same cookie or display choice more than once.
Blocking performance, analytics, functionality or marketing cookies should not normally prevent access to core account features. However, some optional functions may not operate in the same way, and we may have less information about technical errors or how visitors use the site.
Blocking strictly necessary cookies can have a more significant effect. The sign-in process, account security, safer gambling controls, cashier functions or other essential parts of the site may be unavailable or may not behave correctly. If this happens, check your browser settings and allow the cookies needed for the relevant function.
Your browser may also offer a general setting that sends a preference about tracking. We will take account of the controls available through our site and the choices you make in the cookie notice. Browser settings can apply more broadly than our cookie settings, so check the scope of any change before saving it.
Core functions may be affected
If you cannot sign in, complete a form or use your account after changing cookie settings, restore the relevant cookies or contact us so we can help identify the problem.
Contact us about cookies
If you have a question about this Cookies Policy, the categories we use or the choices available to you, contact us at support@playhub-casino.co.uk. You can also contact us through the live chat on the site.
To help us answer your question, tell us what you are trying to do, which browser and device you use, and whether you have already changed or deleted cookies. Do not send your password, full payment details or other information that is not needed to deal with your question.
We may ask for information needed to locate the technical issue or confirm that we are discussing the correct account. We will handle information in line with our wider privacy information and apply appropriate security measures.
This policy may be updated when our site, cookie settings or the purposes for using cookies change. The current version will be available on the site, and we may ask you to confirm your choices again where this is needed.
