Privacy Policy

What personal data we collect

We collect information that you provide to us, information created when you use your account and information needed to keep our services secure. We only ask for information that is relevant to operating your account, meeting our legal duties, protecting our players and managing our business.

Information you provide

• Account details, such as your name, date of birth, contact details, account login information, address and account preferences.
• Identity and age information, including identity documents and information taken from them when we need to confirm who you are and that you are at least 18.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction amounts, dates and status.
• Communications, such as messages you send to support, information in account requests and your marketing preferences.
• Safer gambling information, including limits, time-outs, self-exclusion choices and information you give us about your gambling activity or circumstances.

Information collected when you use the site

We may collect device and usage data, including your IP address, device type, operating system, browser details, device identifiers, login times, pages visited, account activity and security events. We may also use information about your approximate location, inferred from technical information, where this is needed to check that the site is being used appropriately. Cookies and similar technologies may collect information about how you use the site, as explained in our Cookie Policy.

We may receive information from payment, identity-verification and fraud-prevention partners when this is needed to confirm a transaction, protect your account or meet our legal and regulatory responsibilities. We will handle that information in line with this policy and applicable data protection law.

Why we use your data and the legal bases

We use personal data for clear and lawful purposes. The information we use depends on the service involved and the circumstances in which it was collected.

• To open, operate and maintain your account, provide access to our services and respond to your requests.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial records.
• To verify your age and identity, including checking identity documents where necessary. Playhub Casino is for people aged 18 and over only.
• To prevent fraud, money laundering, payment abuse, account misuse and other unlawful activity.
• To protect our site, systems, players and staff, including detecting unusual activity and managing security incidents.
• To apply safer gambling controls, including deposit limits, time-outs and self-exclusion arrangements.
• To meet legal, regulatory, accounting and reporting duties, and to respond to lawful requests from competent authorities.
• To send information about offers or services where you have opted in to receive it, subject to your marketing choices.

The legal bases we rely on

UK data protection law requires us to have a legal basis for using personal data. In plain terms, we may use your data on the following bases:

• Contract: we need certain information to create and operate your account, provide the requested services and process transactions.
• Legal obligation: we must use and keep some information to meet duties relating to age checks, identity checks, fraud prevention, money laundering, financial records and other legal requirements.
• Legitimate interests: we may use information to protect our business and players, maintain security, improve how our site works, manage support and keep reliable records. We consider your rights and interests before relying on this basis.
• Consent: we may ask for your permission for certain marketing messages or optional technologies. You can withdraw consent at any time, although this will not affect processing that took place before withdrawal.

Who we share data with and how long we keep it

We do not sell your personal data. We share it only when there is a lawful reason, when it is necessary to provide a service or when sharing is needed to protect our players and meet our obligations.

• Payment providers: to process deposits and withdrawals, confirm payment information and help prevent payment fraud.
• Identity-verification partners: to check your age, identity and account information when we need to complete verification.
• Fraud-prevention and security partners: to identify suspicious activity, protect accounts and reduce financial crime.
• Technology and service providers: to host systems, maintain the site, provide customer support and help us keep accurate records.
• Regulators, law enforcement and other authorities: where disclosure is required or permitted by law, or where it is needed to protect rights, safety or the integrity of our services.

Where another organisation processes personal data for us, we require it to use the information only for agreed purposes, keep it secure and follow applicable data protection requirements. If personal data is handled outside the United Kingdom, we use safeguards recognised by applicable law before allowing that transfer.

Retention and security

We keep personal data for as long as your account is open and for the period required by law afterwards. Some information must remain available after an account is closed because of legal, financial, fraud-prevention or dispute-handling duties. When information is no longer needed, we securely delete it or make it anonymous where appropriate.

We use technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access is limited to people and providers who need it for their work. No online service can be completely free from risk, so you should keep your login details private and tell us promptly if you suspect unauthorised use of your account.

Your data protection rights

Depending on the circumstances, you have rights under UK data protection law. These rights are subject to legal conditions and exceptions, so we may not always be able to meet every request in full.

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or incomplete.
• Erasure: ask us to delete personal data where there is no lawful reason for us to keep using it.
• Objection: object to processing based on legitimate interests, including certain forms of direct marketing.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Portability: ask to receive certain information in a structured, commonly used format or ask us to send it to another organisation where this right applies.
• Withdraw consent: where we rely on consent, you can change your mind at any time.

How to make a request

To use your rights, write to support@playhub-casino.co.uk and explain what you are asking us to do. Please include enough information for us to identify your account and understand your request. We may ask for additional information to confirm your identity before releasing or changing personal data. This protects your account and helps prevent someone else from making a request in your name.

We will handle your request within the time required by applicable law. We may contact you if we need clarification. If you are not satisfied with how we use your data or respond to a request, you can raise a concern with the Information Commissioner's Office. You may also contact us through the live chat on the site if you need help finding the right support route.

Cookies and privacy contact

We use cookies and similar technologies to keep you signed in, remember preferences, support security, understand how the site is used and manage optional features. Some cookies are necessary for the site to work, while others may be optional. You can control certain cookie choices through your browser or the options made available on the site. Our Cookie Policy explains what cookies do, why we use them and how you can manage them.

If you have a question about this Privacy Policy, your account data or a privacy request, contact us at support@playhub-casino.co.uk or use the live chat on the site. We may update this policy when our services, legal duties or data practices change. The current version will apply from the time it is made available on the site.