Bonus Terms and Conditions

How these bonus terms apply

A bonus may include free spins, bonus funds, cashback, a deposit match or another promotional benefit. The offer shown on the site, in your account or in a message from us will set out the additional conditions for that promotion. You should read those conditions before opting in, making a qualifying deposit or using bonus funds.

These terms apply to every bonus unless the individual offer states that a different condition applies. The specific offer will explain the qualifying activity, any wagering requirement, the expiry period, permitted games, maximum stake and withdrawal conditions. If a specific offer term conflicts with these general terms, the specific offer term will apply to that promotion.

• A bonus is available only for the period and account types stated in the offer.
• You must follow the offer conditions displayed when you claim or use the bonus.
• A bonus cannot normally be exchanged for cash, transferred to another account or sold.
• We may withdraw an offer that was displayed in error, subject to applicable requirements and the circumstances of the error.
• Promotional terms do not replace our general account terms, payment conditions or safer gambling controls.

Promotions are optional. You should only claim a bonus if you understand the conditions and are comfortable with the deposit, wagering and expiry requirements that apply.

Eligibility and claiming a bonus

Bonuses are available only to eligible account holders. You must be aged 18 or over, have an account with us, provide accurate information and be permitted to use the relevant promotion. We may ask you to complete account, identity or payment checks before a bonus is credited, used or withdrawn.

A bonus will not be available if your account is closed, suspended, self-excluded or subject to a restriction that prevents promotional activity. We may also refuse a bonus if you have already received the same offer or do not meet the conditions shown with it.

Unless an offer says otherwise, a promotion is limited to one bonus for each eligible person. We may consider linked accounts, shared households, devices, payment methods, internet connections and other relevant information when deciding whether accounts are connected. Opening or using more than one account to obtain the same promotion is not permitted.

• You may need to enter a promotional code, select an opt-in button or make a qualifying deposit before the bonus is added.
• Only deposits made using an approved payment method and credited to your account may qualify.
• A deposit that is cancelled, reversed, charged back or not successfully completed will not normally count as a qualifying deposit.
• A bonus may be credited after the qualifying action has been completed, subject to account checks and the timing stated in the offer.
• The qualifying deposit and any required code or opt-in must be completed within the period shown with the promotion.
• You must not claim a promotion on behalf of another person or allow another person to use your account.

Using bonus funds and meeting wagering requirements

Bonus funds are separate from your cash balance until the conditions of the offer have been completed. The order in which cash and bonus funds are used, and the way winnings are allocated, may depend on the promotion. This information will be shown in the relevant terms or in your account. Use the cashier and account information available to you to understand your current balances and progress.

Where a wagering requirement applies, you must place the required qualifying wagers before the bonus or associated winnings can be withdrawn. The amount to be wagered, the games that count and any contribution rates will be stated with the offer. Some games may contribute less, or may not contribute, towards the requirement. Stakes placed on excluded games or products will not help you complete it.

Rules during bonus play

• Any maximum stake, maximum win, game restriction or other play condition shown with the offer must be followed.
• A stake that exceeds an applicable maximum may make the bonus and related winnings invalid where the offer permits us to take that action.
• Changing a game, cancelling a bet, using a feature or taking another action does not remove the conditions that apply to the bonus unless the offer says so.
• Wagering progress may stop when the bonus expires, is cancelled, is forfeited or is removed from your account.
• You remain responsible for checking the bonus balance, expiry information and wagering progress before placing further bets.
• Bets that are voided, cancelled or otherwise excluded under the offer will not normally count towards a wagering requirement.

If a promotion includes free spins or another non-cash benefit, the games, stake value, number of plays, expiry and treatment of any winnings will be shown in the offer. Unused plays will normally be removed when the stated period ends. Winnings from free spins may be subject to a separate wagering requirement, maximum value or other limit.

Deposits, withdrawals and bonus expiry

The deposit required for a promotion must be made in accordance with the offer. Depositing more than the required amount does not necessarily create additional bonus entitlement. A qualifying deposit may need to remain in your account or meet other conditions before the bonus is credited.

You should not deposit money solely to obtain a bonus if doing so is not suitable for you. Deposit limits and other safer gambling controls continue to apply when you use a promotion. A bonus cannot be used to bypass a limit, time-out, self-exclusion or other restriction on your account.

If you request a withdrawal before completing the conditions, the bonus may be cancelled and bonus funds may be removed. The treatment of winnings may depend on the specific offer. We may need to complete identity, payment method and account checks before processing a withdrawal, and the normal withdrawal conditions for your account will continue to apply.

• The expiry date or period shown with the offer will apply.
• Once a bonus expires, unused bonus funds and any associated bonus entitlement may be removed.
• A bonus may be cancelled if you close your account, ask us to remove it or become ineligible for promotional activity.
• We may prevent a bonus from being used after a self-exclusion, time-out or other safer gambling restriction begins.
• If a qualifying deposit is reversed, returned or charged back, the related bonus and any associated winnings may be removed.
• Where an offer has no stated expiry, it may still end when the promotion is withdrawn or your account becomes ineligible.

Fair use, errors and account action

Promotions are intended for normal personal play. You must not use a bonus to obtain an unfair advantage, manipulate a promotion, conceal linked accounts or interfere with the operation of the site. We may look into account activity where we identify unusual play, inaccurate information or conduct that may breach these terms or our general account terms.

• Creating or controlling multiple accounts to claim the same offer.
• Using another person's account, payment method or bonus entitlement.
• Colluding with another player or using automated software, scripts or other unauthorised tools.
• Exploiting a technical fault, pricing error or incorrect bonus credit.
• Using chargebacks, payment reversals or false information to obtain or retain a benefit.
• Placing bets in a way designed to avoid the stated wagering conditions rather than using the promotion as intended.
• Transferring bonus funds, winnings or promotional benefits between accounts.
• Using a payment method that you are not authorised to use or that belongs to another person.

If we reasonably believe that a bonus has been obtained or used improperly, we may cancel the bonus, remove related winnings, refuse further promotional entitlement, restrict play or suspend the account while checks are completed. We may also correct an incorrect credit or recover an amount that was paid because of a technical or administrative error. We will explain the relevant action where appropriate.

If a promotion is affected by a technical fault, interruption or administrative mistake, we may correct the affected account records and take reasonable steps to restore the position that would have applied without the error. We will not use an error provision to remove a valid benefit where doing so would be unfair or inconsistent with applicable requirements.

Safer gambling, changes and support

Bonuses are optional and are not a reason to increase your deposits or continue playing. You can set deposit limits, request a time-out or use self-exclusion through the safer gambling controls available on the site. A promotional message does not override a limit, restriction or self-exclusion that applies to your account.

• You must be 18 or over to use our gambling services or take part in a bonus.
• If gambling is causing concern, stop playing and use the account controls available to you.
• GambleAware, GamCare, GamStop and the National Gambling Helpline offer information and support.
• You can contact us through the live chat on the site or by emailing support@playhub-casino.co.uk.
• If you are unsure whether a promotion is suitable for you, do not claim it until you have considered the conditions and your planned spending.

We may update these Bonus Terms and Conditions when our services, promotions or legal obligations change. The version applying to a bonus will be the version presented when you claim or use that offer, unless a later change is required to protect players, correct an error or comply with an applicable obligation.

If you have a question about a bonus, your account or a promotional decision, contact us through the live chat on the site or at support@playhub-casino.co.uk. Please include enough information for us to identify the relevant offer, but do not send passwords or payment security details.