About Us

Who we are

Playhub Casino is an online casino for players in the United Kingdom. We bring together slots, live table games and jackpots from established studios in one account area. Our aim is to make the information, account tools and payment steps clear, so you can use our services with a proper understanding of how they work.

Game availability can vary according to your account, location and other applicable requirements. The games and features available to you are shown in your account and on our site.

What we stand for

Fair play guides the way we operate. We want our games and account processes to be handled consistently, with clear information about deposits, withdrawals, bonuses where offered and the checks that may be needed.

• Fair play: games and account activity are handled according to the applicable rules.
• Fast payouts: we aim to process eligible withdrawals promptly once required checks are complete.
• Safer gambling: tools and information are available to help you keep control of your play.
• 18+ only: you must be at least 18 years old to open and use an account with us.

Safer gambling means setting limits that suit you and taking action when gambling no longer feels manageable. You can use deposit limits, time-outs and self-exclusion. Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

How we look after players

Protecting your account begins with verification. We operate under a gaming licence and may ask for information or documents to confirm your identity, protect your account and meet our obligations. These checks can apply when you register, deposit, withdraw or make changes to your account.

Account and payment protection

We use account controls and secure payment processes to help protect your personal and financial information. Please keep your login details private and tell us promptly if you notice activity that you do not recognise.

• Your account details should be accurate and kept up to date.
• Payment methods must be used in line with the information shown in your account.
• Withdrawals may be held while verification or payment checks are completed.

Our support team is available around the clock through support@playhub-casino.co.uk and the live chat on our site. We can help with account access, verification, payments, safer gambling tools and general questions about using Playhub Casino.