Responsible Gambling

Our commitment to responsible gambling

We want you to make informed choices about gambling with us. Gambling involves risk, and there is no guaranteed way to win. You should only gamble for entertainment and only with money you can afford to lose. Never use money needed for household bills, food, rent, credit commitments or other essential costs.

You must be 18 or over to use our gambling services. We take age and account verification seriously and may ask you to provide information or documents before you can use certain account features. Do not allow anyone else to use your account, including a person who is under 18.

Set a personal budget before you play

Decide how much money and time you can spend before starting a session. Treat that amount as a firm limit rather than a target. When the budget is used, stop. Do not add more money because you have lost, and do not try to win back losses by increasing your stakes.

• Keep gambling separate from your everyday spending and essential financial commitments.
• Do not borrow money, sell possessions or use credit to gamble.
• Do not gamble when you are upset, under the influence of alcohol or unable to concentrate.
• Take regular breaks and keep track of how long you have been playing.
• Use the controls in your account before you start if you already know the amount or time you want to allow.

Tools in your account

Your account includes tools to help you control how much you deposit, how much you can lose and how long you play. These tools work best when you choose settings before gambling and keep them in place. They are designed to support your decisions, but they cannot remove the risks of gambling or guarantee that you will stop at a particular point.

Deposit limits

A deposit limit restricts the amount you can add to your account over the period shown in your account. Choose an amount that fits your budget, not an amount based on what you hope to win. If you request a higher limit, the account will show any confirmation or waiting step that applies before the change takes effect. A lower limit can be set whenever the relevant option is available.

Loss and session limits

A loss limit helps restrict the amount you can lose during the period selected. A session limit helps you manage the length of time you spend playing. Check the description shown beside each control so you understand which activity, period and calculation it covers. If you reach a limit, do not try to bypass it by opening another account or using another person’s account.

Time-outs and self-exclusion

A time-out is a short break from gambling. It prevents or restricts access for the period you select and gives you time away from your account. Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. It restricts access to your account for the period selected and should be used when you do not want to gamble at all.

When a time-out or self-exclusion is active, do not try to create another account or ask someone else to gamble for you. Contact us if you need help understanding a control or believe your account has not been restricted correctly.

Reality checks

Reality checks provide reminders during play. They can prompt you to think about the time spent and the activity in your session, giving you an opportunity to pause or stop. A reminder is not a limit, so you still need to make the decision to end your session or use another control.

How to switch on a control

1. Sign in and open the responsible gambling or account controls area.
2. Choose the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the amount, period or frequency shown on screen, and read the information explaining how the control works.
4. Confirm your choice and check the confirmation message. Keep the control active and follow any instructions about when it starts.

If you cannot find a tool or do not understand its settings, contact us through the live chat on the site or by e-mail at support@playhub-casino.co.uk. We can explain the available options, but we cannot choose a gambling limit for you.

Signs that gambling may be causing harm

There is no single sign that proves gambling is a problem. A number of small changes can still be important, especially if they continue or become more frequent. Ask yourself whether any of the following apply:

• You spend more time or money gambling than you planned.
• You chase losses by depositing or staking more to try to get money back.
• You hide, minimise or give misleading information about your gambling.
• You borrow money, use credit or sell possessions to continue gambling.
• Gambling affects your sleep, work, studies, relationships or responsibilities.
• You feel restless, anxious, irritable or low when you try to stop.
• You have tried to cut down or stop but have not been able to do so.
• You gamble to escape stress, loneliness, sadness or other problems.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. Consider speaking to someone you trust and contacting one of the support organisations listed below. You do not need to wait for the situation to become severe before asking for help.

Where to get help

Confidential support is available if gambling is affecting your money, health, relationships or daily life. These organisations can provide information, practical guidance and support for you or someone affected by your gambling.

• GambleAware provides information about gambling harms and explains where to find further advice and support.
• GamCare offers confidential information, advice and support for people affected by gambling, including family members and friends.
• GamStop provides a self-exclusion service that can help you block access to participating online gambling services.
• The National Gambling Helpline provides confidential guidance for people who are worried about their gambling or someone else’s gambling.

You can also contact us through the live chat on the site or by e-mail at support@playhub-casino.co.uk. Tell us if you want help applying a limit, taking a break or closing your account. If gambling is causing immediate distress or placing you at risk, seek urgent help from an appropriate emergency or health service.

Protecting minors

Our services are for people aged 18 and over. We use age verification and account checks to help prevent minors from gambling. If we cannot confirm that an account holder meets the age requirement, access may be restricted while the necessary checks are completed.

Keep your account details, password and payment information private. Do not save them where a child can access them, and do not leave an active gambling session unattended. If you think someone under 18 has used your account, contact us through the live chat on the site or at support@playhub-casino.co.uk without delay.

Use parental controls at home

Parental control software and device settings can help restrict access to gambling websites and applications. Depending on the device or home network, you may be able to block gambling content, create a separate child profile, require a password for installations and monitor general online activity. Use a password that children cannot guess and keep operating systems and security tools up to date.

Parental controls are an additional safeguard, not a replacement for supervision. Keep payment methods secure, check which accounts are signed in on shared devices and explain that gambling services are not suitable for anyone under 18.